Customer Experience Solutions
- Building excellent customer experience by design
BTC is entrusted by major Banks, Insurance Providers, Hospitals, Educational Institutions and Government entities to provide better services to their customers. We design, develop and implement Omni-channel Contact Center solutions.
BTC has more than 20 years of experience in Contact Center implementations and delivered over 100 mission critical Contact Center Projects in the Kingdom. We offer solutions using leading technologies from Genesys, Cisco, Avaya, Verint, Serenova, Sestek, etc.
SOLUTIONS PORTFOLIO
Omni Channel Contact Center
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Web Chat​ |
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Voice Integration |
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Email Integration |
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Facebook Integration |
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Twitter Integration |
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WhatsApp Integration |
Self Service Solutions
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Self-service solutions |
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Interactive Voice Response (IVR) |
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Chatbot |
CRM Integrations​
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Siebel​ Integration |
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Microsoft Integration​ |
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Salesforce Integration​ |
Outbound Campaign
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Telemarketing |
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Collection |
Speech Solutions
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Speech Analytics |
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Text to speech (TTS) |
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Automatic Speech Recognition (ASR) |
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Automated Quality Management Solution |
Intelligent Automation
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Automated Speech Recognition |
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Natural Language Understanding |
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Conversational IVR​ |
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Voice Biometrics |
360 Customer Journey
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24 x 7 Time Critical Support Services |
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Customized Wallboards​ |
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Customized Dashboards​ |
Workforce Management
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Forecasting |
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Scheduling |
