Customer Experience Solutions
- Building excellent customer experience by design
BTC is entrusted by major Banks, Insurance Providers, Hospitals, Educational Institutions and Government entities to provide better services to their customers. We design, develop and implement Omni-channel Contact Center solutions.
BTC has more than 20 years of experience in Contact Center implementations and delivered over 100 mission critical Contact Center Projects in the Kingdom. We offer solutions using leading technologies from Genesys, Cisco, Avaya, Verint, Serenova, Sestek, etc.
Omni Channel Contact Center
Self Service Solutions
|Interactive Voice Response (IVR)|
|Text to speech (TTS)|
|Automatic Speech Recognition (ASR)|
|Automated Quality Management Solution|
|Automated Speech Recognition|
|Natural Language Understanding|
360 Customer Journey
|24 x 7 Time Critical Support Services|